Guest Experience Leader — In-Store & Team Coach

lululemon

Austin (TX)

On-site

USD 32,000 - 40,000

Full time

4 days ago

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Benefits offered by this job

Extended health benefits

Dental benefits

Paid time off

Retirement plan matching

Career development programs

Job summary

lululemon is seeking a Guest Experience Lead for a 3-month contract at the 6th & Lamar store to deliver high-quality in-store experiences and provide technical product education. The role places you on the store leadership team, driving sales targets and coaching the team on the floor.

Ideal candidates have 1 year of retail or customer experience and some leadership or mentoring experience. Schedule varies, with mornings, afternoons, evenings, weekends, and holidays; travel is not required for

Qualifications

1 year retail or customer experience
Some experience in leading, mentoring, or delegating with others
Education: High school diploma/GED/equivalent, or above

Responsibilities

Bring the lululemon guest experience framework to life, leading from the floor to establish an exceptional and inclusive guest experience.
Continuously assess the level of guest connection and technical product education, ensuring every single guest receives technical product education and assisting the guests when needed.
Move dynamically and lead from the floor as the Supervisor on Duty to assess and fulfill the needs of the business, team, and guests.
Conduct preparation activities to ensure in-store readiness for guests and ensure the operational excellence of the store is maintained throughout shift.
Open and close the store in accordance with the opening and closing procedures.