Guest Experience Leader — In-Store & Coaching

lululemon; Houston (TX); Hybrid; USD 32,000 - 39,000; Full time

Benefits offered by this job

Health benefits

Paid time off

Retirement plan matching

Job summary

Lululemon Athletica in Houston is seeking a Guest Experience Lead to ensure an outstanding in-store experience. You will oversee floor operations, educate guests on product value, and drive daily sales targets as part of the store leadership team.

The role involves leading from the floor, evaluating team performance, and participating in hiring decisions. An emphasis on inclusion and collaboration is core to the team and customer experience.

Qualifications

• 1 year retail or customer experience (e.g., guest resolution, navigating difficult conversations)
• Some experience in leading, mentoring, or delegating with others

Responsibilities

• Lead from the floor to deliver exceptional guest experiences.
• Provide technical product education to guests.
• Act as Supervisor on Duty and manage floor coverage.
• Assist with store readiness and shift transitions.
• Review daily metrics to drive sales.
• Participate in hiring processes and onboarding.
• Provide direct feedback and coaching to team members.
• Foster an inclusive, collaborative team environment.

Skills

Guest experience

Leadership

Team coordination

Job description

Lululemon Athletica in Houston is seeking a Guest Experience Lead to ensure an outstanding in-store experience. You will oversee floor operations, educate guests on product value, and drive daily sales targets as part of the store leadership team.

The role involves leading from the floor, evaluating team performance, and participating in hiring decisions. An emphasis on inclusion and collaboration is core to the team and customer experience.