Guest Experience Leader — In-Store Impact

lululemon; Fort Lauderdale (FL); On-site; USD 32,000 - 37,000; Full time

Benefits offered by this job

Extended health and dental benefits

Paid time off

401(k) matching

Job summary

lululemon Athletica Inc. is seeking a Guest Experience Lead to ensure customers receive a high-quality in-store experience. You will educate guests on product value, lead the floor as Supervisor on Duty, and drive store performance through guest satisfaction and team targets.

You will participate in hiring decisions, provide coaching, and help cultivate a respectful, inclusive team environment while maintaining store operations and delivering results.

Qualifications

• 1 year retail or customer experience
• Some experience leading, mentoring, or delegating with others
• Willing to travel to assigned store

Responsibilities

• Lead from the floor to deliver exceptional guest experience.
• Provide technical product education and support guests when needed.
• Oversee store readiness and operational excellence during shifts.
• Open and close the store following procedures.
• Review daily metrics to drive sales goals and motivate the team.
• Assist in store hiring, onboarding, and training.

Skills

Retail experience

Customer service

Leadership

Education

High school diploma or equivalent

Job description

lululemon Athletica Inc. is seeking a Guest Experience Lead to ensure customers receive a high-quality in-store experience. You will educate guests on product value, lead the floor as Supervisor on Duty, and drive store performance through guest satisfaction and team targets.

You will participate in hiring decisions, provide coaching, and help cultivate a respectful, inclusive team environment while maintaining store operations and delivering results.