Guest Experience Leader — On‑Floor Coach & Trainer

lululemon; California; Presencial; USD 34.000 - 39.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Extended health and dental benefits

Paid time off

Retirement plan matching

Parenthood top-up

Development courses

Mentorship programs

Descripción de la vacante

lululemon Athletica Inc. is seeking a Guest Experience Lead to ensure a quality in-store experience through technical product education and floor leadership.

You will be part of the store leadership team and drive store performance on the floor through guest experience and team achievement of daily sales targets. You will participate in the store’s hiring process, provide coaching, and act as Supervisor on Duty to maintain an inclusive, high-energy environment.

Formación

• 1 year retail or customer experience
• Some experience in leading, mentoring, or delegating with others

Responsabilidades

• Lead from the floor to establish an exceptional and inclusive guest experience.
• Ensure every guest receives technical product education and assist when needed.
• Act as Supervisor on Duty to lead the floor and fulfill business needs.
• Open and close the store according to procedures.
• Review daily data to track progress toward sales goals and motivate the team.
• Participate in hiring, onboarding, and training processes.
• Provide direct feedback and coaching to team members for development.

Conocimientos

Retail experience

Leadership experience

Communication skills

Team collaboration

Educación

High school diploma or GED or equivalent

Descripción del empleo

lululemon Athletica Inc. is seeking a Guest Experience Lead to ensure a quality in-store experience through technical product education and floor leadership.

You will be part of the store leadership team and drive store performance on the floor through guest experience and team achievement of daily sales targets. You will participate in the store’s hiring process, provide coaching, and act as Supervisor on Duty to maintain an inclusive, high-energy environment.