Guest Experience Lead — Retail Store

lululemon; Chicago (IL); On-site; USD 41,000 - 55,000; Full time

Benefits offered by this job

Extended health and dental benefits

Paid time off

Retirement plan matching

Employee discount

Fitness & yoga classes

Job summary

lululemon Athletica Inc. is seeking an Assistant Manager, Guest Experience to lead from the floor, develop team members, and cultivate an inclusive store culture.

You will guide staff to deliver an outstanding guest experience aligned with our values and directives. Responsibilities include on-floor leadership, supporting hiring, coaching, and performance feedback, and collaborating with leadership to plan with a focus on guest satisfaction and store performance.

Qualifications

• 1 year people management experience.
• 1 year leadership experience, including managing business operations and administration and managing projects or processes.
• 1 year retail or sales specific management experience.
• Education: High school diploma, GED, or equivalent.
• Education: Bachelor’s degree or equivalent.

Responsibilities

• Lead on-floor guest experience and product education, coaching team members to close gaps.
• Provide retail floor leadership to ensure efficient floor coverage and operations.
• Resolve guest feedback and escalations, and make it right for guests.
• Review business data (sales, P&L) with other managers to inform planning and hiring.
• Maintain product presentation and visual merchandising through stock/restock and minor changes.
• Open and close the store per procedures, ensuring safety and compliance.
• Contribute to budget and labor hour management as delegated by the Store Manager.

Skills

People management

Leadership

Guest experience

Communication

Team building

Decision making

Problem solving

Change management

Education

High school diploma, GED, or equivalent

Bachelor’s degree or equivalent

Job description

lululemon Athletica Inc. is seeking an Assistant Manager, Guest Experience to lead from the floor, develop team members, and cultivate an inclusive store culture.

You will guide staff to deliver an outstanding guest experience aligned with our values and directives. Responsibilities include on-floor leadership, supporting hiring, coaching, and performance feedback, and collaborating with leadership to plan with a focus on guest satisfaction and store performance.