Guest Experience Leader & Frontline Coach

Five Below; Town of Florida (NY); On-site; USD 20,000 - 29,000; Part time

Job summary

Five Below is seeking a store leader to join our team in the United States. You will ensure crew delivers WOW customer service, train associates on the B.E.S.T.

experience, and help achieve store goals while maintaining a fast, friendly checkout. You will lead front-end operations, oversee merchandising to brand standards, coordinate opening/closing procedures, and recruit and coach crew members with the store manager.

Qualifications

• High School graduate or equivalent.
• College experience preferred.
• Minimum 2 years of management experience.
• Excellent verbal and written communication skills.
• Ability to multi-task.
• Creative thinking.
• Ability to maintain composure under pressure.

Responsibilities

• Wows customers and trains crew on the BEST customer service experience for a fast, friendly checkout.
• Leads store to achieve customer service score goals set by the District Manager.
• Leads front-end operations and merchandising to brand standards; ensures equipment works.
• Oversees opening and closing procedures and store cleanliness.
• Performs store manager duties in the absence of the manager.
• Partners with the store manager to recruit, train, coach, develop and supervise crew.
• Reviews corporate communications and responds accordingly.
• Collaborates with leadership on merchandising and World Recovery.
• Maintains stock room and general store maintenance.

Skills

Management experience

Verbal & written communication

Multi-tasking

Creative thinking

Stays calm under pressure

Education

High School diploma or equivalent

College experience preferred

Job description

Five Below is seeking a store leader to join our team in the United States. You will ensure crew delivers WOW customer service, train associates on the B.E.S.T.

experience, and help achieve store goals while maintaining a fast, friendly checkout. You will lead front-end operations, oversee merchandising to brand standards, coordinate opening/closing procedures, and recruit and coach crew members with the store manager.