Customer Experience Lead: Wow Service & Front-End Coach

Five Below Inc; Springfield (NJ); On-site; USD 22,000 - 31,000; Full time

Job summary

Five Below Inc in the United States invites experienced retail leaders to join our store team. This hourly role focuses on motivating crew, delivering WOW customer service, and upholding brand standards across front-end operations, merchandising, and clean, safe store conditions.

You will open and close the store, train and supervise crew, manage communications with corporate and district leadership, and ensure welcoming, fast checkout for every guest.

Qualifications

• High School Graduate or equivalent.
• College experience preferred.
• Minimum 2 years of management experience
• Excellent verbal and written communication skills
• Ability to multi-task
• Creative thinking
• Ability to maintain composure under pressure

Responsibilities

• Ensures all crew members are Wowing the Customer through personal contact with customers.
• Trains the crew on the B.E.S.T. customer service experience; ensuring that each guest has a fast, friendly check out experience.
• Responsible for leading their assigned store to achieve and maintain customer service score goals provided by the District Manager.
• Responsible for leading front end operations, ensuring front end merchandising (candy, soda, snacks) are set and meet or exceed brand standards.
• Ensures that all front-end equipment is in working order and associates are trained to include services where applicable.
• Responsible for opening and closing procedures, maintaining the store cleanliness, recovery, and keeping their store ready for customers at all times.
• Responsible for performing store manager duties in their absence.
• Partners with the store manager to recruit, train, coach, develop and supervise all crew members.
• Reviews all corporate communications and reacts accordingly.
• Partners with the entire store leadership team in merchandising procedures and World Recovery.
• Performs store maintenance including but not limited to taking out garbage, sweeping, cleaning bathrooms, maintaining stock room

Skills

Leadership

Communication

Multitasking

Creativity

Problem solving

Education

High School Diploma or equivalent

Job description

Five Below Inc in the United States invites experienced retail leaders to join our store team. This hourly role focuses on motivating crew, delivering WOW customer service, and upholding brand standards across front-end operations, merchandising, and clean, safe store conditions.

You will open and close the store, train and supervise crew, manage communications with corporate and district leadership, and ensure welcoming, fast checkout for every guest.