Customer Experience Leader - Store Ops & Team Coach

Five Below; Portsmouth (NH); On-site; USD 25,000 - 33,000; Part time

Job summary

Five Below is seeking a capable store leader to ensure outstanding customer service, drive sales, and lead the crew in a high-energy environment. You will support daily operations, train staff, and maintain brand standards across front-end merchandising and checkout processes.

In this role you will open/close the store, manage staff schedules, and step in as acting store manager when needed, all while delivering a WOW customer experience and meeting district targets.

Qualifications

• High School Graduate or equivalent.
• Minimum 2 years of management experience
• Excellent verbal and written communication skills
• Ability to multi-task
• Creative thinking
• Ability to maintain composure under pressure

Responsibilities

• Ensure crew members wow customers with personal contact and train staff in the best customer service practices.
• Lead assigned store to achieve and maintain customer service score goals.
• Oversee front end operations and merchandising to brand standards; ensure equipment is in working order and staff trained.
• Manage opening/closing procedures and keep store clean and ready for customers.
• Perform store manager duties in absence of the store manager.
• Partner with store manager to recruit, train, coach, and supervise crew members.
• Review corporate communications and respond appropriately.
• Collaborate with leadership on merchandising and recovery procedures.
• Handle store maintenance tasks and stock room organization.
• Other duties as assigned by the Store Manager.

Skills

Management experience

Customer service

Verbal and written communication

Multitasking

Creativity

Composure under pressure

Education

High School diploma or equivalent

College experience preferred

Job description

Five Below is seeking a capable store leader to ensure outstanding customer service, drive sales, and lead the crew in a high-energy environment. You will support daily operations, train staff, and maintain brand standards across front-end merchandising and checkout processes.

In this role you will open/close the store, manage staff schedules, and step in as acting store manager when needed, all while delivering a WOW customer experience and meeting district targets.