Guest Experience Leader – Front-End & Service Excellence

Five Below; California (MD); On-site; USD 20,000 - 29,000; Full time

Job summary

Five Below is seeking a store crew leader with a focus on delivering WOW customer service and leading front-end operations. You will train crew on the BEST experience, open/close procedures, and maintain a clean, guest-ready store.

The role requires 2+ years of management experience, strong communication, and the ability to multi-task in a fast-paced retail environment. Flexible schedule and weekend availability expected.

Qualifications

• High School Diploma or equivalent required or preferred.
• College experience is a plus.
• Minimum 2 years of management experience.
• Excellent verbal and written communication skills.
• Ability to multi-task and stay composed under pressure.

Responsibilities

• Wows customers through personal contact and trains crew on customer service.
• Lead assigned store to meet customer service score goals from District Manager.
• Oversee front-end operations and merchandising to brand standards.
• Ensure front-end equipment is functional and crew are trained for applicable services.
• Handle opening/closing procedures and maintain store cleanliness and readiness for customers.
• Perform store manager duties in the manager's absence.

Skills

Leadership

Customer service

Communication

Multi-tasking

Creative thinking

Composure under pressure

Education

High School Diploma or equivalent

College experience preferred

Job description

Five Below is seeking a store crew leader with a focus on delivering WOW customer service and leading front-end operations. You will train crew on the BEST experience, open/close procedures, and maintain a clean, guest-ready store.

The role requires 2+ years of management experience, strong communication, and the ability to multi-task in a fast-paced retail environment. Flexible schedule and weekend availability expected.