Guest Experience Leader - Front Office Manager

Stonebridge Companies; Baytown (TX); On-site; USD 54,000 - 66,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision care

PTO

401(k) matching

Wellness support

Life insurance

Disability coverage

Tuition assistance

Travel perks

Lodging perks

Job summary

Stonebridge is seeking an experienced Front Office Manager to oversee guest reception, reservations, and telephone services from its Denver hotel. You will drive revenue, manage expenses, and ensure high guest satisfaction through effective front desk operations.

The role requires strong leadership, check-in/check-out rigor, and collaboration with housekeeping and other departments to maintain service quality and financial performance.

Qualifications

• 3+ years of front office management experience in a hotel.
• Proven leadership and supervisory skills.
• Strong organizational and multitasking abilities.
• Proficiency in property management systems and financial reporting.
• Excellent communication skills, both verbal and written.
• Ability to analyze budgets, forecasts, and revenue reports.
• Ability to resolve guest complaints professionally.

Responsibilities

• Greet, check-in, and allocate rooms promptly and courteously.
• Oversee accurate guest details and billing information.
• Address guest issues promptly to ensure satisfaction.
• Maintain front office areas and lobby cleanliness.
• Coordinate with reservations, housekeeping and other departments.
• Manage check-out procedures and luggage handling.
• Monitor credit control and daily balance of accounts.
• Conduct regular staff performance appraisals.

Skills

Front office management

Leadership

Organizational skills

Property management system

Financial reporting

Guest services

Check-in procedures

Billing

Tools

Property Management System

Financial reporting software

Job description

Stonebridge is seeking an experienced Front Office Manager to oversee guest reception, reservations, and telephone services from its Denver hotel. You will drive revenue, manage expenses, and ensure high guest satisfaction through effective front desk operations.

The role requires strong leadership, check-in/check-out rigor, and collaboration with housekeeping and other departments to maintain service quality and financial performance.