Guest Experience Agent — Front Desk

Stonebridge; Denver (CO); On-site; USD 22,000 - 31,000; Full time

Benefits offered by this job

Medical insurance

Dental

Vision

PTO

401(k) matching

Wellness support

Life/Disability coverage

Savings accounts

Tuition aid

Travel perks

Job summary

Stonebridge in Denver, CO is seeking a Guest Service Agent to support smooth check-in/check-out, maintain guest records, and deliver outstanding service at the front desk. You will greet guests, process payments, balance cash, and coordinate with housekeeping while providing local recommendations.

A flexible schedule including evenings, weekends, and holidays is required. The role emphasizes accuracy in guest accounts, proficiency with property management systems, and strong communication to

Qualifications

• Previous experience in a hotel front desk or guest service role preferred.
• Strong customer service and communication skills to interact with guests and staff.
• Proficiency in using property management systems and basic office software.

Responsibilities

• Greet, register, and assign rooms to guests upon arrival.
• Verify guest credit and establish payment methods for accommodation.
• Keep accurate records of room availability and guest accounts using property management systems.
• Compute bills, collect payments, and make change for guests.
• Perform basic bookkeeping tasks, such as balancing cash accounts.
• Issue room keys and provide necessary instructions to bell attendants.
• Review accounts and charges with guests during check-out.
• Post charges for rooms, food, beverages, and services to ledgers manually or via computer systems.
• Transmit and receive guest messages using telephones or switchboards.
• Coordinate with housekeeping and maintenance staff to address guest-reported issues.
• Make and confirm reservations for guests.
• Answer inquiries about hotel services, nearby dining, shopping, and entertainment options.

Skills

Customer service

Communication

PMS software

Cash handling

Attention to detail

Organizational skills

POS systems

Tools

Word

Excel

POS systems

Job description

Stonebridge in Denver, CO is seeking a Guest Service Agent to support smooth check-in/check-out, maintain guest records, and deliver outstanding service at the front desk. You will greet guests, process payments, balance cash, and coordinate with housekeeping while providing local recommendations.

A flexible schedule including evenings, weekends, and holidays is required. The role emphasizes accuracy in guest accounts, proficiency with property management systems, and strong communication to