Guest Experience Leader: Front Desk & F&B

Stonebridge; Lone Tree (CO); On-site; USD 56,000 - 60,000; Full time

Job summary

Stonebridge Lone Tree seeks a Guest Services Manager to lead the front desk, guest experience, night audit and F&B operations, delivering exceptional guest experiences and upholding brand standards. The role reports to the Assistant General Manager and oversees daily operations, training, and compliance, with a focus on guest satisfaction, revenue alignment, and service excellence.

Ideal candidates have 2–3+ years in front office or guest services in hotels, with Opera Cloud proficiency and

Qualifications

• 2-3+ years of progressive front office or guest services experience in hotels.

Responsibilities

• Direct day-to-day front desk, lobby and F&B operations, ensuring smooth check-in/out and VIP recognition.
• Onboard, train, schedule, and mentor guest service agents, night auditors and F&B team; uphold brand service standards.
• Monitor guest feedback and handle escalations to protect brand reputation.
• Collaborate with housekeeping, engineering, and sales to optimize room availability and upsell opportunities.
• Oversee daily shift reconciliations, cash handling, and adherence to SOPs and PMS workflows.
• Act as MOD during shifts, ensuring guest safety and rapid response to emergencies.

Skills

Front desk management

Guest services

Team leadership

Opera Cloud

Hospitality reporting

Customer service

Tools

Opera Cloud

Job description

Stonebridge Lone Tree seeks a Guest Services Manager to lead the front desk, guest experience, night audit and F&B operations, delivering exceptional guest experiences and upholding brand standards. The role reports to the Assistant General Manager and oversees daily operations, training, and compliance, with a focus on guest satisfaction, revenue alignment, and service excellence.

Ideal candidates have 2–3+ years in front office or guest services in hotels, with Opera Cloud proficiency and