Guest Experience Front Office Manager

sbcos; Grand Junction (CO); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

PTO

401(k) matching

Wellness support

Life and disability coverage

Savings accounts

Tuition aid

Travel and lodging perks

Job summary

Stonebridge in Grand Junction, Colorado, is seeking a Front Office Manager to oversee guest reception, reservations, and telephone services while ensuring high guest satisfaction and operational efficiency.

Requires 3+ years of front office leadership in hospitality, strong supervision skills, and proficiency with PMS systems. Flexible schedule including evenings, weekends, and holidays may be required.

Qualifications

• 3+ years of front office management experience in hospitality.
• Strong leadership and supervisory skills.
• Excellent communication with guests and staff.

Responsibilities

• Greet, check in, and allocate rooms promptly and courteously.
• Oversee check-in procedures and accurate guest details and billing.
• Address guest issues to ensure satisfaction.
• Ensure rooms are serviced to company standards.
• Maximize occupancy within policy and manage revenue reports.
• Coordinate with reservations, housekeeping, and other departments.
• Post guest charges accurately and maintain daily balances.

Skills

Front office management

Guest service leadership

Team supervision

Budget & reporting

PMS systems

Communication

Tools

PMS software

Job description

Stonebridge in Grand Junction, Colorado, is seeking a Front Office Manager to oversee guest reception, reservations, and telephone services while ensuring high guest satisfaction and operational efficiency.

Requires 3+ years of front office leadership in hospitality, strong supervision skills, and proficiency with PMS systems. Flexible schedule including evenings, weekends, and holidays may be required.