Guest Experience Leader, Front Office

Cadillac Hotel & Beach Club; Miami Beach (FL); On-site; USD 70,000 - 120,000; Full time

Benefits offered by this job

Medical coverage

Dental & vision coverage

Teledoc service

Free maintenance medications

Pet insurance

Hotel discounts

Tuition reimbursement

Paid time off

401K match

Job summary

Cadillac Hotel & Beach Club in Miami Beach seeks a Front Office Manager committed to exceptional guest service and staff development. You will lead the front office team, ensure training to standards, and drive budgeted profits.

The role emphasizes recruiting, coaching, performance reviews, and maintaining a motivated team, aligned with the luxury hotel’s service ethos. The position requires strong leadership, cash handling experience, and fluent English, with a focus on delivering personalized

Qualifications

• College level reasoning, math, and language skills.
• Two years prior departmental management experience in front office or related disciplines.
• Time management and negotiation skills.
• Ability to manage and lead each discipline of the department independently.
• Ability to manage according to employment and Innkeeper laws of the jurisdiction.
• Prior cash handling experience necessary.
• Ability to communicate effectively with the public and other employees.
• Read, write and speak English fluently.
• Computer experience required.

Responsibilities

• Lead Front Office team to deliver exceptional guest service and training.
• Ensure all staff are trained to meet service standards and budget targets.
• Empower staff to exceed profit and margin goals for the department.
• Prepare annual departmental budget reflecting hotel operations plan.
• Oversee HR functions: recruiting, orientation, training, coaching, performance reviews, and recognition programs.
• Maintain a skilled and motivated workforce through ongoing development.

Skills

Customer service leadership

Staff training and development

Budget management

HR functions (recruiting, orientation,

Performance reviews

Guest experience enhancement

Cash handling

Computer experience

English fluency

Tools

Cash handling

Computer skills

Job description

Cadillac Hotel & Beach Club in Miami Beach seeks a Front Office Manager committed to exceptional guest service and staff development. You will lead the front office team, ensure training to standards, and drive budgeted profits.

The role emphasizes recruiting, coaching, performance reviews, and maintaining a motivated team, aligned with the luxury hotel’s service ethos. The position requires strong leadership, cash handling experience, and fluent English, with a focus on delivering personalized