Guest Experience Manager

Cadillac Hotel & Beach Club; Miami Beach (FL); Vor Ort; USD 70.000 - 100.000; Vollzeit

Benefits dieser Stelle

Medical Coverage

Dental & Vision Coverage

Teledoc service

Pet Insurance

Hotel Discounts

Tuition Reimbursement

Paid Time Off

401K Match

Zusammenfassung

Cadillac Hotel & Beach Club in Miami Beach seeks a Front Office Manager who champions guest service excellence and a high-performance team. You will guide front office operations, mentor staff, and ensure training aligns with brand standards while driving revenue and guest satisfaction.

Responsibilities include budgeting, recruiting, orientation, coaching, and conducting performance reviews, with a focus on compliant HR practices and a motivated, skilled workforce.

Qualifikationen

• College level reasoning, math, and language skills.
• Two years prior departmental management experience in front office or related disciplines.
• Time management and negotiation skills.
• Ability to manage and lead each discipline of the department independently.
• Ability to manage according to employment and Innkeeper laws of the jurisdiction.
• Prior cash handling experience necessary.
• Ability to communicate effectively with the public and other employees.
• Read, write and speak English fluently.
• Computer experience required.
• No employee will pose a direct threat to the health/safety of self or others.

Aufgaben

• Lead Front Office staff and ensure training to standards.
• Empower staff to deliver exceptional guest service while meeting budgeted margins.
• Prepare annual departmental budget reflecting hotel operations plan.
• Manage HR functions: recruiting, orientation, training, coaching, performance reviews, recognition.

Kenntnisse

Customer service

Time management

Negotiation skills

Staff leadership

Effective communication

Ausbildung

College level reasoning, math, and language skills

Tools

Computer experience

Jobbeschreibung

Cadillac Hotel & Beach Club in Miami Beach seeks a Front Office Manager who champions guest service excellence and a high-performance team. You will guide front office operations, mentor staff, and ensure training aligns with brand standards while driving revenue and guest satisfaction.

Responsibilities include budgeting, recruiting, orientation, coaching, and conducting performance reviews, with a focus on compliant HR practices and a motivated, skilled workforce.