Luxury Front Desk Lead | Guest Experience Leader

D.c.-Global-Talent-Inc.; Miami (FL); On-site; USD 71,000 - 73,000; Full time

Benefits offered by this job

Competitive benefits package

Job summary

D.c.-Global-Talent-Inc. is assisting a Luxury Beachfront Hotel in Miami Beach to recruit an Assistant Front Desk Manager.

This hands-on leadership role focuses on Front Desk operations, directing daily activities and serving as Manager on Duty when senior leadership is unavailable. The ideal candidate will have at least 1 year of supervisory experience in a luxury hotel Front Desk environment, strong leadership, and excellent guest relations.

Qualifications

• Minimum 1 year of supervisory or assistant management experience in a luxury hotel Front Desk environment.
• Solid knowledge of front office operations and Opera PMS proficiency preferred.
• Excellent guest relations and communication skills.
• Flexible availability including mornings, evenings, overnight shifts, and weekends.
• Must have valid US work authorization.

Responsibilities

• Lead and manage the Front Desk team across all shifts, ensuring smooth operations, clear communication, and consistent service standards.
• Act as Manager on Duty in the absence of senior management, handling escalations, guest feedback, and operational decisions.
• Interview, train, and schedule Front Desk staff; conduct performance evaluations and provide ongoing coaching and development.
• Resolve guest complaints and requests with professionalism, warmth, and a genuine commitment to exceeding expectations.
• Coordinate arrivals, departures, and billing requirements; review daily arrivals to ensure proper handling of VIPs, returning guests, and groups.

Skills

Front Desk leadership

People management

Guest relations

Communication skills

Opera PMS

Time management

Tools

Opera PMS

Job description

D.c.-Global-Talent-Inc. is assisting a Luxury Beachfront Hotel in Miami Beach to recruit an Assistant Front Desk Manager.

This hands-on leadership role focuses on Front Desk operations, directing daily activities and serving as Manager on Duty when senior leadership is unavailable. The ideal candidate will have at least 1 year of supervisory experience in a luxury hotel Front Desk environment, strong leadership, and excellent guest relations.