Front Office Leader – Luxury Oceanfront Resort

Davidson Hospitality Group; Miami (FL); On-site; USD 60,000 - 95,000; Full time

Benefits offered by this job

Multiple medical coverage tiers

Dental & Vision coverage

24/7 Teledoc service

Free maintenance medications

Pet insurance

Hotel discounts

Tuition reimbursement

Paid time off

Job summary

Davidson Hospitality Group is seeking a Front Office Manager for Cadillac Hotel & Beach Club in Miami. The role drives guest service excellence, staffing, training, budgeting, and HR functions to maintain top-tier service standards and profitability.

Cadillac Hotel & Beach Club blends Art Deco design with modern luxury, delivering a personalized hospitality experience. The Front Office Manager will lead a dynamic team in a high-energy oceanfront property under Autograph Collection Hotels.

Qualifications

• College level reasoning, math, and language skills.
• Two years prior departmental management experience in front office or related disciplines.
• Time management and negotiation skills.
• Ability to manage and lead each discipline of the department independently.
• Ability to manage according to employment and Innkeeper laws of the jurisdiction.
• Prior cash handling experience necessary.
• Ability to communicate effectively with the public and other employees.
• Read, write and speak English fluently.
• Computer experience required.
• No employee will pose a direct threat to the health/safety of self or others.

Responsibilities

• Front Office Manager must demonstrate a commitment to customer service by soliciting and responding promptly to guest needs.
• Ensure all Front Office staff, including new hires, are trained to meet standards of each component.
• Empower staff to deliver exceptional customer service, meeting or exceeding budgeted profit and margin of the department.
• Prepare annual departmental budget that accurately reflects the hotel's operations plan.
• Manage human resources functions including recruiting, selection, orientation, training, coaching, performance reviews, recognition programs, maintain a skilled and motivated workforce.

Skills

Time management

Negotiation

Leadership

Staff training

Cash handling

Communication

English fluency

Computer skills

Job description

Davidson Hospitality Group is seeking a Front Office Manager for Cadillac Hotel & Beach Club in Miami. The role drives guest service excellence, staffing, training, budgeting, and HR functions to maintain top-tier service standards and profitability.

Cadillac Hotel & Beach Club blends Art Deco design with modern luxury, delivering a personalized hospitality experience. The Front Office Manager will lead a dynamic team in a high-energy oceanfront property under Autograph Collection Hotels.