Luxury Front Office Manager - Guest Experience Lead

Davidson Hospitality Group; Miami (FL); Vor Ort; USD 70.000 - 100.000; Vollzeit

Benefits dieser Stelle

Medical coverage

Dental & Vision

Teledoc service

Maintenance medications

Pet insurance

Hotel discounts

Tuition reimbursement

Paid time off

Zusammenfassung

Davidson Hospitality Group seeks a Front Office Manager for Cadillac Hotel & Beach Club in Miami. The role drives guest service excellence, staff training, and budget adherence, leading Front Office operations with a focus on standards and profit margins.

The position requires strong leadership, cash handling experience, and fluency in English, with responsibilities spanning recruiting, coaching, performance reviews, and departmental budgeting to sustain an outstanding hospitality experience.

Qualifikationen

• College-level reasoning, math, and language skills.
• Two years of departmental management experience in front office or related disciplines.
• Time management and negotiation abilities.
• Ability to manage and lead each discipline independently.
• Ability to manage according to employment and Innkeeper laws of the jurisdiction.
• Prior cash handling experience.
• Ability to communicate effectively with the public and other employees.
• Read, write and speak English fluently.
• Computer experience required.

Aufgaben

• Demonstrate commitment to customer service and promptly respond to guest needs.
• Train Front Office staff, including new hires, to meet service standards.
• Empower staff to deliver exceptional guest service and meet budgeted margins.
• Prepare annual Front Office department budget reflecting hotel operations.
• Manage HR functions: recruiting, orientation, training, coaching, performance reviews, recognition.
• Maintain a skilled and motivated workforce.

Kenntnisse

Reasoning

Mathematics

Language skills

Time management

Negotiation

Leadership

Communication

Cash handling

Computer skills

Jobbeschreibung

Davidson Hospitality Group seeks a Front Office Manager for Cadillac Hotel & Beach Club in Miami. The role drives guest service excellence, staff training, and budget adherence, leading Front Office operations with a focus on standards and profit margins.

The position requires strong leadership, cash handling experience, and fluency in English, with responsibilities spanning recruiting, coaching, performance reviews, and departmental budgeting to sustain an outstanding hospitality experience.