Guest Experience Leader, Front Office

The Elyton; Birmingham (AL); On-site; USD 50,000 - 65,000; Full time

Benefits offered by this job

Health, Dental, Vision, Life Insurance

401k with employer MATCH

Paid PTO

Uniforms Provided

Job summary

The Elyton in Birmingham, AL is seeking an experienced Front Office Manager to lead the hotel’s guest services, ensuring exceptional guest experiences and efficient front office operations. This role requires hands-on leadership, staff development, and a focus on communication with guests and team members.

You will oversee scheduling, training, and performance management for the front desk, night audit, and related staff, while maintaining brand standards and maximizing room revenue.

Qualifications

• High school education required.
• Some college preferred.
• Minimum one year in a hotel management role.
• Ability to lead a team.
• Fluent reading and speaking English.
• PC knowledge and property-specific applications.

Responsibilities

• Schedule guest services front desk staff and night audit.
• Lead the Guest Services team with hands-on approach.
• Maintain staffing levels and inventory controls for Front Office.
• Provide management support across hotel operations.
• Review schedules and guest experience scores.
• Ensure staff adheres to brand standards and company policies.

Skills

Customer service

Leadership

Verbal & written communication

Flexible schedule

Team management

Education

High school diploma

Some college

Tools

Microsoft Office

Office equipment

Hotel property systems

Job description

The Elyton in Birmingham, AL is seeking an experienced Front Office Manager to lead the hotel’s guest services, ensuring exceptional guest experiences and efficient front office operations. This role requires hands-on leadership, staff development, and a focus on communication with guests and team members.

You will oversee scheduling, training, and performance management for the front desk, night audit, and related staff, while maintaining brand standards and maximizing room revenue.