Guest Experience Leader - Front of House & Safety

Chipotle Mexican Grill group; Des Moines (IA); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Tuition assistance

Free food

Medical, dental, and vision insurance

Digital Tips

Paid time off

Holiday closures

Competitive compensation

Advancement opportunities

Job summary

Chipotle Mexican Grill is seeking a Service Leader to maintain a positive customer experience by ensuring safe, quality food is prepared and served, and the restaurant crew is well trained to provide excellent service. The role involves maintaining a clean, organized line with functioning equipment and supporting tasks when not busy.

You will help ensure food quality, resolve incidents, monitor shifts, train front-of-house crew, participate in performance reviews, and assist with office duties.

Qualifications

• Understand and articulate Chipotle’s Food With Integrity philosophy.
• Have knowledge and experience of cash handling policies and procedures.
• Have knowledge of Food Safety and health department matters.
• Have familiarity with office paperwork.
• Have the knowledge and ability to speak, write, read, and understand the primary language(s) of the work location.
• Have a high school diploma
• Have restaurant experience.

Responsibilities

• In addition to following Chipotle’s policies and procedures, principal responsibilities include, but are not limited to:
• Making sure great tasting, high quality food is served
• Helping to resolve food quality issues
• Supporting food safety which includes the following: ensuring hand washing and glove changes, monitoring time and temperature on the line, monitoring secondary shelf lives, and ensuring the Daily Food Safety Checklist and food safety policies and procedures are followed
• Helping to resolve customer incidents and working to ensure positive customer experiences
• Helping to monitor crew breaks, shift changes, shift meetings, and line schedules
• Developing and cross training all front of house Crew
• Assisting with Crew performance reviews
• Developing future Service Leaders
• Assisting with miscellaneous office administration duties such as: banking, cash handling policies and responsibilities, and office paperwork
• Ensuring office equipment remains in working order and making sure office supplies are ordered as necessary
• Ensuring the proper quantity of supplies are available as needed

Skills

Customer service

Food safety

Cash handling

Leadership

Training

Time management

Education

High school diploma

Job description

Chipotle Mexican Grill is seeking a Service Leader to maintain a positive customer experience by ensuring safe, quality food is prepared and served, and the restaurant crew is well trained to provide excellent service. The role involves maintaining a clean, organized line with functioning equipment and supporting tasks when not busy.

You will help ensure food quality, resolve incidents, monitor shifts, train front-of-house crew, participate in performance reviews, and assist with office duties.