Guest Experience Leader – Front of House

Chipotle Mexican Grill group; Humble (TX); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Tuition assistance

Free food

Medical, dental, and vision insurance

Digital tips

Paid time off

Holiday closures

Competitive compensation

Opportunities for advancement

Job summary

Chipotle Mexican Grill, Inc. is seeking a Service Leader to maintain a positive customer experience by ensuring safe, high-quality food is prepared and served and the restaurant crew is well trained.

The role requires staying on their feet, maintaining a clean line and assisting with tasks when not busy. You’ll contribute to food safety, help resolve incidents, train and develop crew, and participate in office duties like banking and paperwork, with opportunities for advancement within a

Qualifications

• Be able to understand and articulate Chipotle’s Food With Integrity philosophy.
• Have knowledge and experience of cash handling policies and procedures.
• Have knowledge of Food Safety and health department matters.
• Have familiarity with office paperwork.
• Have the knowledge and ability to speak, write, read, and understand the primary language(s) of the work location.

Responsibilities

• Maintaining a positive customer experience by ensuring safe and quality food is prepared and served; and that the restaurant crew is well trained and provides good customer service.
• Maintain a clean, organized line with properly functioning line equipment.
• Evaluate tasks and assist others when busy.
• Make sure great tasting, high quality food is served.
• Help resolve food quality issues.
• Support food safety practices (hand washing, glove changes, time/temperature checks, shelf life monitoring, Daily Food Safety Checklist).
• Help resolve customer incidents and ensure positive experiences.
• Monitor crew breaks, shift changes, and line schedules.
• Develop and cross-train all front of house crew.
• Assist with crew performance reviews.
• Develop future Service Leaders.
• Assist with office administration duties (banking, cash handling policies, office paperwork).
• Ensure office equipment works and supplies are ordered.
• Ensure adequate supplies are available.

Skills

Food with Integrity

Cash handling

Food safety

Office paperwork

Communication

Restaurant experience

Education

High school diploma

Job description

Chipotle Mexican Grill, Inc. is seeking a Service Leader to maintain a positive customer experience by ensuring safe, high-quality food is prepared and served and the restaurant crew is well trained.

The role requires staying on their feet, maintaining a clean line and assisting with tasks when not busy. You’ll contribute to food safety, help resolve incidents, train and develop crew, and participate in office duties like banking and paperwork, with opportunities for advancement within a