Guest Experience Leader (Front of House)

topgolf; Nashville (TN); On-site; USD 45,000 - 65,000; Full time

Job summary

Topgolf in Nashville is seeking a Front of House Manager to lead the guest experience and manage a high-energy front-of-house team. You will coach staff, ensure service standards, and drive guest satisfaction in a fast-paced venue.

The role requires 2+ years in venue management, a high school diploma, and the ability to obtain required licences. This full-time position emphasizes safety, culture, and profitability in a dynamic entertainment environment.

Qualifications

• 2+ years of restaurant, hotel, or entertainment venue management experience as an Assistant General Manager or General Manager.
• High school diploma or equivalent.
• Ability to obtain required licences and certifications for your location.
• Must be 21 years of age or older as required by state or local law.

Responsibilities

• Lead the guest experience by setting daily service standards and remaining visible to assess, elevate, and ensure guest satisfaction.
• Coach and develop the front of house team with real coaching and accountability.
• Manage operations by executing opening/closing procedures and tracking business metrics.
• Uphold Topgolf standards and culture, ensuring safety, energy, and brand alignment.

Skills

Restaurant management experience

High school diploma

Licenses and certifications

21+ age requirement

Education

High school diploma

Job description

Topgolf in Nashville is seeking a Front of House Manager to lead the guest experience and manage a high-energy front-of-house team. You will coach staff, ensure service standards, and drive guest satisfaction in a fast-paced venue.

The role requires 2+ years in venue management, a high school diploma, and the ability to obtain required licences. This full-time position emphasizes safety, culture, and profitability in a dynamic entertainment environment.