Guest Experience Leader, Front of House

Topgolf; Omaha (NE); On-site; USD 50,000 - 75,000; Full time

Benefits offered by this job

Free Play

1/2 price food

Health insurance

Dental insurance

Vision insurance

401(k) match

Job summary

Topgolf is seeking a Front of House Manager to lead the guest-facing team, deliver best-in-class service, and own operational responsibilities. The role requires coaching, staff scheduling, and ensuring an exceptional venue experience.

The position demands a flexible schedule including evenings, weekends, and holidays, with potential extended hours during peak periods and events. Topgolf benefits include comprehensive health options and 401(k) matching.

Qualifications

• 2+ years of restaurant, hotel, or entertainment venue management or supervisory experience.
• Ability to obtain required licenses and certifications for your location.
• Must be 21 years of age or older as required by state or local law.

Responsibilities

• Lead the Guest Experience: set the daily standard for service and hospitality across the front of house.
• Coach and develop the team: supervise front of house team members and coach them in the moment.
• Manage Operations: execute opening and closing procedures and manage shifts.
• Uphold Standards and Culture: demonstrate Topgolf’s core values and ensure health, safety, and brand standards.

Education

High school diploma or equivalent

Job description

Topgolf is seeking a Front of House Manager to lead the guest-facing team, deliver best-in-class service, and own operational responsibilities. The role requires coaching, staff scheduling, and ensuring an exceptional venue experience.

The position demands a flexible schedule including evenings, weekends, and holidays, with potential extended hours during peak periods and events. Topgolf benefits include comprehensive health options and 401(k) matching.