Front Desk Supervisor $23.00 per hour - Fremont Marriott

Mr C. Hotels; Fremont (CA); On-site; USD 26,000 - 37,000; Full time

Job summary

Fremont Marriott Silicon Valley in Fremont, CA is seeking a Front Desk Supervisor earning $23.00 per hour. This full-time role oversees front office operations, interviews and hires staff, and ensures courteous guest service during check-in and check-out.

You will supervise front desk agents, train team members, and coordinate with housekeeping and maintenance to resolve guest requests. Proficiency with the MICROS front desk system and the ability to work flexible hours, including evenings and

Qualifications

• Experience in front office supervision and staffing
• Ability to interview, hire, train and schedule front desk staff
• Proficiency with MICROS system for daily transactions and reporting
• Strong guest service orientation and professional communication

Responsibilities

• Ensure proper staffing levels of front desk operations including interviewing, hiring, supervising, training and scheduling front desk staff
• Perform front desk duties as needed and ensure smooth operation
• Manage MICROS system transactions and daily/irregular reports
• Coordinate with Housekeeping and Engineering to address guest requests and room maintenance needs
• Greet guests and handle check-in/check-out efficiently and professionally

Skills

Team leadership

Staff supervision

Interviewing

Guest service

Tools

MICROS system

Job description

Front Desk Supervisor $23.00 per hour - Fremont Marriott

#26-3189

Frermont, California, United States

Location Description

Experience the elegance and convenience of one of the most modern Fremont, CA, hotels at Fremont Marriott Silicon Valley. At the gateway to Silicon Valley, our hotel in Fremont, CA, is located at the southern tip of the San Francisco Bay, just north of San Jose and between the McCarthy Ranch and Pacific Commons office parks. As one of the most popular full-service hotels in Fremont, California, we are near many Bay Area attractions, including Napa Valley and the high-tech headquarters of Silicon Valley and Santa Clara.

Job Description

What you will be doing

• Ensure proper staffing levels of front office associates, including interviewing, hiring, supervising, training and scheduling front desk agents, front office supervisors, guest service aides/bell staff, concierge staff and PBX operators.


• Have complete understanding of Front Office staff's roles and duties and be able to perform duties at any given time.


• Accurately manage and operate the MICROS system at the front office, including all daily transactions and those which are not performed often.


• Accurately check AM and PM discrepancy reports.


• Communicate with Housekeeping and Engineering Departments regarding guest rooms, requests and maintenance requests/needs. Efficiently process guest requests to the appropriate departments


• Greet and communicate cordially with guests, promptly and professionally checking them in and out of the hotel, answering questions, and assisting guests with needs.

Location

Fremont Marriott-FRII

Requirements

What we are looking for

• Ability to calmly work with high demand and/or upset guests


• High work ethic and self-initiative


• May be required to work varying schedules to include nights, weekends, and holidays


• Someone who enjoys working as and being part of a team that provides great experiences for our Guests!


• Physical Requirements (In-Office Role)


• Ability to work in a standard office environment.


• Prolonged periods of sitting at a desk and working on a computer. (6-8 hours a day)


• Occasional standing and walking throughout the workday.


• Frequent fine motor skills, use of hands and fingers for keyboarding/typing, utilizing a mouse or trackpad, writing, and operating office equipment.


• Ability to communicate effectively verbally and in writing.


• Occasionally required to stand, walk, bend, reach, or carry items.


• Ability to lift and/or move 10-25 pounds as needed (e.g., files, office supplies).


• Visual ability to read from a computer screen and printed materials including close visual focus for extended periods and color differentiation (for certain roles).


• Ability to hear and participate in conversations and meetings, use phone and/or headset


• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the role.

Status

Full-time

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