Guest Experience Leader: Front Desk & Service Ops

FAIRFIELD INN & SUITES - SAVANNAH I-95 N; Port Wentworth (GA); On-site; USD 42,000 - 55,000; Full time

Benefits offered by this job

Quarterly bonus

Insurance

Paid time off

401k with Employer Match

DailyPay

Hotel discounts

Job summary

LBA Hospitality is seeking a Guest Service Manager for an on-site leadership role at Fairfield Inn & Suites - Savannah I-95 N. You will lead the front desk and guest services, ensuring adherence to brand standards while delivering friendly, responsive service.

You will supervise at least a small team, coordinate schedules and payroll, and work with the General Manager to control staffing and expenses within budget. Strong communication and problem-solving skills are essential.

Qualifications

• 1+ year supervising at least three associates.
• 2+ years of service industry experience.
• Strong leadership, communication, organization, and problem-solving skills.
• Experience with property management systems and basic computer applications.
• Ability to multitask and remain organized in a fast-paced environment.
• Must meet company security clearance requirements.

Responsibilities

• Lead, train, coach, and develop guest service associates.
• Oversee front desk, lobby, and applicable hotel amenity operations.
• Resolve escalated guest concerns promptly and professionally.
• Review guest feedback and implement strategies to improve satisfaction scores.
• Manage schedules, payroll, inventory, supplies, and administrative responsibilities.
• Work with the General Manager to maintain staffing and expenses within budget.
• Ensure compliance with brand standards, company policies, and safety and security procedures.
• Maintain service recovery and communication logs.
• Support hotel operations as staffing needs arise.
• Perform other duties as assigned.

Skills

Leadership

Communication

Organization

Problem-solving

Multitasking

Tools

PMS

MS Office

Job description

LBA Hospitality is seeking a Guest Service Manager for an on-site leadership role at Fairfield Inn & Suites - Savannah I-95 N. You will lead the front desk and guest services, ensuring adherence to brand standards while delivering friendly, responsive service.

You will supervise at least a small team, coordinate schedules and payroll, and work with the General Manager to control staffing and expenses within budget. Strong communication and problem-solving skills are essential.