Front Desk Supervisor & Guest Experience Lead

LBA Hospitality; Atlanta (GA); On-site; USD 40,000 - 50,000; Full time

Job summary

LBA Hospitality in Atlanta, GA is seeking a Front Desk Supervisor to oversee daily Front Office operations, supervise staff, manage guest services, and ensure smooth check-in/check-out processes.

The ideal candidate will have supervisory experience in hospitality, strong customer service skills, and familiarity with a property management system. This role requires physical presence at the hotel and weekends may be necessary.

Qualifications

• Supervisory skills: Train, appraise, document, motivate.
• Area shopping, dining, entertainment and travel directions to assist guest inquiries.
• Daily hotel operations check daily events, bulletin boards and are up to date on changes, new procedures and events.
• Entire property, staff, services, hours of operation, type of rooms, locations, rates, discounts.
• Frequent Stay Program
• Reservations procedures including cancellations and “walking” guests

Responsibilities

• Train, coach and develop a qualified front desk team.
• Promote positive morale and friendly attitudes.
• Work within budgeted guidelines for maximum revenues and labor models.
• Learn and utilize PMS.
• Check all credit cards for validity and ensure cash, checks and departments balance at shift end.
• Greet and register guests, provide room assignments, maintain guest privacy, and accommodate special requests.
• Promote and sell hotel services/amenities.
• Encourage repeat business by taking future reservations and offering recommendations.
• Identify sales leads through guest interactions and relay to the appropriate person.
• Maintain safety and security practices, know emergency procedures.
• Ensure guests receive high-quality product and service.
• Keep housekeeping and other departments informed of special requests.
• Maintain certification from brand-approved vendor training.
• Use Service Recovery Log and communication logs; respond to guest comments promptly.
• Perform other duties as assigned when staffing requires.

Skills

Supervisory

Train and develop associates

Monitor and document associates

PMS computer literacy

Organizational skills in supplies

Education

High school diploma or equivalent

Job description

LBA Hospitality in Atlanta, GA is seeking a Front Desk Supervisor to oversee daily Front Office operations, supervise staff, manage guest services, and ensure smooth check-in/check-out processes.

The ideal candidate will have supervisory experience in hospitality, strong customer service skills, and familiarity with a property management system. This role requires physical presence at the hotel and weekends may be necessary.