Two-Hotel Front Desk Leader

Aloft and Fairfield Inn by Marriott Downtown Savannah; Savannah (GA); On-site; USD 48,000 - 60,000; Full time

Job summary

Peregrine Hospitality seeks a capable Front Office Manager to oversee the front desk for two hotels in Savannah. You will supervise shifts, train agents, and ensure smooth guest check-ins and ask for expedient resolution of concerns.

Responsibilities include staffing, reward programs promotion, and maintaining service standards while coordinating with other departments to deliver a seamless guest experience.

Qualifications

• Must demonstrate strong guest service focus.
• Excellent communication and follow-up skills are required.
• Strong organizational and multitasking abilities.

Responsibilities

• Oversee front desk operations and guest services for two hotels.
• Manage shifts and ensure adequate staffing during peak periods.
• Train Front Desk Agents and provide ongoing coaching and feedback.
• Promote loyalty programs and handle guest concerns to resolution.
• Ensure compliance with hotel policies and safety practices.

Skills

Guest service

Communication

Organizational skills

Teamwork

Job description

Peregrine Hospitality seeks a capable Front Office Manager to oversee the front desk for two hotels in Savannah. You will supervise shifts, train agents, and ensure smooth guest check-ins and ask for expedient resolution of concerns.

Responsibilities include staffing, reward programs promotion, and maintaining service standards while coordinating with other departments to deliver a seamless guest experience.