Front Desk Supervisor: Guest Experience Leader

LBA Hospitality; Atlanta (GA); On-site; USD 42,000 - 60,000; Full time

Job summary

LBA Hospitality seeks a Guest Service Supervisor to oversee the Front Office daily operations in a hotel setting in Atlanta. You will supervise staff, manage budgets and ensure financial controls while maintaining exceptional guest service standards.

The role requires leadership, strong communication with department heads and guests, and the ability to multitask in a fast-paced hotel environment. A candidates must meet prerequisites and demonstrate reliability and teamwork.

Qualifications

• One year experience supervising (at least) three associates.
• Two years’ experience in service industry.
• High school diploma or equivalent

Responsibilities

• Maintain a professional cohesive team by: Training, coaching, counseling and developing the most qualified individuals.
• Promote positive morale and friendly attitudes.
• Work within budgeted guidelines for maximum revenues and within labor models.
• Greet and register guests, provide room assignments, maintain guest privacy, and accommodate special requests when possible.
• Promote repeat business by offering to take future reservations and providing recommendations for alternate same brand-type products.
• Maintain safety and security practices, have thorough knowledge of emergency procedures.
• Ensure guests are provided with the highest quality product and service.
• Keep housekeeping and other departments informed of any special requests, late check-outs, and special needs areas.
• Maintain certification from a brand approved responsible vendor training program.
• Utilize Service Recovery Log and other necessary communication logs from shift to shift. Respond to guest comments and issues in a timely manner.
• Other duties as assigned, and as staffing needs arise throughout the hotel.

Skills

Supervisory skills

Customer service

Communication

Training & coaching

Budget awareness

Education

High school diploma or equivalent

Tools

Property management system (PMS)

Job description

LBA Hospitality seeks a Guest Service Supervisor to oversee the Front Office daily operations in a hotel setting in Atlanta. You will supervise staff, manage budgets and ensure financial controls while maintaining exceptional guest service standards.

The role requires leadership, strong communication with department heads and guests, and the ability to multitask in a fast-paced hotel environment. A candidates must meet prerequisites and demonstrate reliability and teamwork.