Guest Experience Leader - Front Desk

Hilton-Garden-Inn-Scottsdale; Phoenix (AZ); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) retirement plan

Paid holidays

Paid time off

Employee assistance program

Job summary

Hilton Garden Inn Scottsdale is seeking a Front Desk Manager to lead the front desk team and deliver exceptional guest experiences. The role models our values, coaching staff to provide intuitive service and personalized interactions that create memorable stays.

You will supervise recruitment, training, scheduling, and daily operations, while ensuring safety and budget compliance. Collaboration with hotel leadership is essential to maintain high standards and guest satisfaction.

Qualifications

• Detail-oriented with focus on accuracy and guests’ needs.
• Innovative thinker who brings fresh ideas to service delivery.
• Team player who supports colleagues and leadership.

Responsibilities

• Lead the front desk team to deliver exceptional guest experiences with hospitality and professionalism.
• Coach and mentor staff; recruit, train, schedule, supervise, and motivate team members.
• Ensure safety, security, and well-being of guests and associates; handle emergencies per procedures.
• Coordinate with Housekeeping and Engineering to maintain facilities and rooms in optimal condition.
• Act as a partner with General Manager to align priorities and deliver outstanding guest service.

Skills

Detail Oriented

Innovative

Team Player

Loyal

Leader

Enthusiastic

Dedicated

Self-Starter

Flexibility

Entrepreneurial Spirit

Ability to Make an Impact

Job description

Hilton Garden Inn Scottsdale is seeking a Front Desk Manager to lead the front desk team and deliver exceptional guest experiences. The role models our values, coaching staff to provide intuitive service and personalized interactions that create memorable stays.

You will supervise recruitment, training, scheduling, and daily operations, while ensuring safety and budget compliance. Collaboration with hotel leadership is essential to maintain high standards and guest satisfaction.