Supervisor Front Desk

Hilton Grand Vacations; Scottsdale (AZ); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Comprehensive health care options

Travel Discounts Program

Learning and advancement opportunities

Generous Paid Vacation Day Program

Paid vacation

Work-life balance

Daily Pay

Job summary

A leading hospitality company is seeking a Front Desk Supervisor to join their team in Scottsdale. The ideal candidate will ensure exceptional service at check-in and check-out while managing daily operations and mentoring new team members. This role offers opportunities for career growth, competitive benefits, and a supportive work environment.

Qualifications

• Prior related experience is preferred, ideally 3+ years.
• Ability to read and analyze complex documents is required.
• Strong judgment in guest and business situations.
• Ability to communicate effectively in business reports and correspondence.
• Basic mathematical skills are required.
• Strong problem-solving abilities and good judgment in guest and business situations.
• Excellent interpersonal and service skills.
• Ability to resolve conflict and mentor others.

Responsibilities

• Coordinate daily operations at the Front Office for guest services.
• Train new department team members effectively.
• Supervise registration and check-out processes.
• Maintain a daily log of guests' opportunities with corrective action steps.
• Follow up on unresolved situations in a timely manner and share information with Managers/Supervisors.
• Follow up on credit opportunities during each shift.
• Other duties as assigned by management.

Skills

Interpersonal skills

Problem-solving abilities

Ability to train and mentor

Service orientation

Mentoring

Education

High school diploma/GED

Associate's Degree/College

Job description

Overview

Join to apply for the Supervisor Front Desk role at Hilton Grand Vacations. Hilton Grand Vacations is now looking for a Front Desk Supervisor to join the team at Scottsdale Links Resort. Don’t miss the chance to apply your hospitality expertise or embark on an exciting career with ample opportunities for growth and advancement. As Front Desk Supervisor, your mission will be to guarantee that every interaction with our esteemed owners and guests is an unforgettable and delightful experience — from check-in to departure.

Responsibilities

• Coordinate the Front Office\'s daily operations by assisting guests with check-in and check-out, and provide support to staff with any questions or guest situations.
• Train and direct new department team members.
• Supervise and ensure the accurate sequencing of events for proper registration and check-out of guests.
• Maintain a daily log of all guests’ opportunities with corrective action steps.
• Follow up on unresolved situations in a timely manner and pass on appropriate information to other Managers/Supervisors for handling.
• Follow up on credit opportunities during each shift.
• Other duties as assigned by management.

Key Skills And Experience

• High school diploma/GED
• Prior related experience
• Ability to read, analyze and interpret complex documents
• Ability to build and interpret business communications and reports
• Basic mathematical skills
• Strong problem-solving abilities and good judgment in guest and business situations
• Excellent interpersonal and service skills
• Ability to resolve conflict, think on their feet, influence, and mentor others

Preferred Qualifications

• Associate\'s Degree/College
• Voice Certification
• 3+ years of related experience
• Prior management/supervisory experience

Benefits

• Comprehensive health care options, Travel Discounts Program with Hilton hotel rates worldwide, and Employee Assistance Program
• Learning and advancement opportunities
• Generous Paid Vacation Day Program
• Work-life balance and family-friendly benefits
• Daily Pay available

Additional Information

We offer an excellent benefits package to full-time Team Members that include medical, dental, and vision insurance, a 401K plan, PTO, and travel benefits. HGV has been recognized for work-life balance and family-friendly benefits. We are an equal opportunity employer and value diversity. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Reasonable accommodations are provided during the application or interview process. Please contact us to request an accommodation.

• Seniority level: Mid-Senior level
• Employment type: Full-time
• Job function: Management and Operations
• Industries: Hospitality