Guest Services Supervisor — Front Desk Leadership

ADERO Scottsdale Resort; Scottsdale (AZ); On-site; USD 42,000 - 62,000; Full time

Job summary

ADERO Scottsdale Resort in Scottsdale, AZ is seeking a Front Desk Supervisor to oversee front desk staff, manage guest services, and uphold high standards of hospitality. This full-time role requires strong communication, confidentiality, and judgment to resolve issues promptly.

You will coordinate with housekeeping and room service to deliver seamless experiences, supervise check-in/check-out in Opera, and coach the team to maintain efficiency and guest satisfaction.

Qualifications

• High school diploma or equivalent required; associate degree or higher preferred.
• 2+ years experience in front desk or guest service roles within hospitality.
• Strong communication and interpersonal skills.
• Maintain confidentiality and exercise sound judgment in guest interactions.
• Previous supervisory or team lead experience in hotel/resort setting.

Responsibilities

• Supervise and support front desk staff to deliver exceptional guest service and maintain operational efficiency.
• Manage guest check-in and check-out processes using Opera or similar property management systems.
• Ensure confidentiality of guest information and handle sensitive data with discretion.
• Coordinate with housekeeping and room service departments to address guest requests and resolve issues promptly.
• Train new front desk employees and provide ongoing coaching to improve team performance.
• Monitor daily front office operations including cash handling, reservations, and billing accuracy.
• Identify and solve problems proactively to maintain a positive guest experience.
• Prepare and maintain reports related to front desk activities and guest feedback.

Skills

Communication skills

Interpersonal skills

Confidentiality

Guest service orientation

Team leadership

Education

High school diploma or equivalent

Associate degree or higher (preferred)

Tools

Opera PMS

Job description

ADERO Scottsdale Resort in Scottsdale, AZ is seeking a Front Desk Supervisor to oversee front desk staff, manage guest services, and uphold high standards of hospitality. This full-time role requires strong communication, confidentiality, and judgment to resolve issues promptly.

You will coordinate with housekeeping and room service to deliver seamless experiences, supervise check-in/check-out in Opera, and coach the team to maintain efficiency and guest satisfaction.