Rooms Division Leader - Guest Experience & Ops

Hilton Scottsdale Resort and Villas; Scottsdale (AZ); Sur place; USD 110 000 - 170 000; Plein temps

Avantages offerts par ce poste

Medical, dental, and vision

Disability & life insurance

Employee Assistance Program

401(k) with match

Résumé du poste

Hilton Scottsdale Resort and Villas is seeking a Director of Rooms to provide strategic leadership for Front Office, Housekeeping, and Guest Services. The role focuses on delivering exceptional guest experiences, driving operational excellence, and maximizing financial performance while developing high-performing teams and upholding brand standards.

The successful candidate will lead Rooms Division operations, coach department leaders, manage budgets and labor, and collaborate across departments

Qualifications

• 5–7 years of progressive hotel leadership experience.
• Experience leading Front Office and Housekeeping operations.
• Proven ability to manage budgets and labor costs.
• Knowledge of hotel operations and brand standards.

Responsabilités

• Lead all Rooms Division operations.
• Deliver exceptional guest experiences.
• Develop and coach department leaders.
• Drive guest satisfaction and service quality.
• Manage departmental budgets and labor.
• Ensure brand and safety compliance.
• Partner across departments to optimize operations.
• Recruit, develop, and retain top talent.

Connaissances

Leadership

Communication

Financial acumen

Organizational skills

Decision-making

Formation

Bachelor's degree in Hospitality, Business, or related field

Outils

Property Management System (PMS)

Microsoft Office

Description du poste

Hilton Scottsdale Resort and Villas is seeking a Director of Rooms to provide strategic leadership for Front Office, Housekeeping, and Guest Services. The role focuses on delivering exceptional guest experiences, driving operational excellence, and maximizing financial performance while developing high-performing teams and upholding brand standards.

The successful candidate will lead Rooms Division operations, coach department leaders, manage budgets and labor, and collaborate across departments