Front Desk Supervisor: Elevate Guest Experience

Lodging Dynamics; Scottsdale (AZ); On-site; USD 42,000 - 62,000; Full time

Job summary

Canopy by Hilton Scottsdale Old Town is seeking a Front Desk Supervisor to support daily operations, guide Front Desk Associates, and ensure guests receive welcoming, professional service.

This role leads shifts, handles guest concerns, assists with arrivals and departures, maintains accurate reservations and billing information, and aligns with hotel and brand standards under Lodging Dynamics leadership.

Qualifications

• Minimum 1 year of hotel Front Desk or guest services experience.
• Supervisory or lead experience preferred.
• Experience with Hilton Front Office systems preferred.

Responsibilities

• Supervise Front Desk Associates on assigned shifts to ensure efficient, professional operations.
• Respond to guest needs and resolve service issues promptly and professionally.
• Assist with arrivals, departures, room assignments, and billing inquiries while maintaining accuracy.

Skills

Guest service

Leadership

Communication

Problem solving

Team supervision

Education

HS Diploma/GED

Tools

Opera PMS

Front Office systems

Job description

Canopy by Hilton Scottsdale Old Town is seeking a Front Desk Supervisor to support daily operations, guide Front Desk Associates, and ensure guests receive welcoming, professional service.

This role leads shifts, handles guest concerns, assists with arrivals and departures, maintains accurate reservations and billing information, and aligns with hotel and brand standards under Lodging Dynamics leadership.