Guest Experience Lead - Front Desk Supervisor

ADP, Inc.; Anaheim (CA); On-site; USD 28,000 - 40,000; Full time

Benefits offered by this job

Competitive wages

Benefits

Bonus incentives

Job summary

Hilton Garden Inn Anaheim Resort is seeking an experienced Front Desk Supervisor to lead daily front desk operations and deliver exceptional guest service in a fast-paced hotel environment. The role requires 1–3 years in hospitality or front desk settings, supervisory experience preferred, and a strong focus on guest satisfaction, teamwork, and professional communication.

Join our team to supervise front desk staff, handle guest concerns, manage check-ins/check-outs, and contribute to a

Qualifications

• Associate’s or Bachelor’s degree preferred.
• 1–3 years of related hospitality or front office experience.
• Previous supervisory or leadership experience preferred.
• Strong guest service, communication, organizational, and problem-solving skills.
• Ability to work effectively in a fast-paced hospitality environment.
• Work schedule may vary and includes mornings, evenings, overnight shifts, weekends, and holidays.
• Requires standing and walking for extended periods.

Responsibilities

• Interview, select, train, schedule, coach, and support front desk associates.
• Supervise daily front desk operations and provide leadership and direction to the team.
• Resolve guest complaints and concerns with effective, appropriate solutions.
• Monitor guest satisfaction scores and implement improvement strategies.
• Oversee front office operations in the absence of the Front Office Manager.
• Welcome guests and efficiently register and assign rooms.
• Process guest bills, collect payments, handle cash and provide change.
• Close guest accounts at checkout and address concerns with appropriate resolutions.
• Develop action plans to address service deficiencies.
• Ensure lobby and public areas are clean, organized, and well maintained.
• Promote and maintain a safe work environment following safety procedures.

Skills

Guest service

Communication

Organizational skills

Problem-solving

Education

Associate’s or Bachelor’s degree preferred

Job description

Hilton Garden Inn Anaheim Resort is seeking an experienced Front Desk Supervisor to lead daily front desk operations and deliver exceptional guest service in a fast-paced hotel environment. The role requires 1–3 years in hospitality or front desk settings, supervisory experience preferred, and a strong focus on guest satisfaction, teamwork, and professional communication.

Join our team to supervise front desk staff, handle guest concerns, manage check-ins/check-outs, and contribute to a