Guest Experience Concierge

Hilton Scottsdale Resort & Villas; Scottsdale (AZ); On-site; USD 32,000 - 40,000; Full time

Benefits offered by this job

Medical, dental, and vision benefits

HSA available

Employee discounts

401(k) with match

Paid vacation and sick time

Job summary

Hilton Scottsdale Resort and Villas is seeking a friendly front desk professional to greet guests, manage check-ins/check-outs, and provide concierge-style service. You will respond to inquiries, process reservations, payments, and room assignments while maintaining guest confidentiality.

Join a team focused on exceptional guest experiences, collaborating with housekeeping and maintenance to ensure rooms are ready and guests receive timely assistance.

Qualifications

• High school diploma or equivalent required.
• Coursework or degree in hospitality management or a related field preferred.
• Previous experience in hospitality, customer service, or a front desk role preferred.

Responsibilities

• Greet and welcome guests in a warm and professional manner, setting the tone for an exceptional stay.
• Manage check-ins and check-outs accurately, ensuring seamless transactions and proper guest record management.
• Respond promptly to guest inquiries via phone and in person, offering information about hotel amenities and local attractions.
• Process reservations, payments, and room assignments while maintaining accuracy and confidentiality.
• Collaborate with housekeeping and maintenance teams to ensure rooms are ready for arrival and guest needs are met quickly.
• Address and resolve guest concerns with professionalism and empathy to ensure a positive outcome.
• Maintain a clean, organized, and professional front desk area that reflects the hotel’s standards of excellence.
• Provide concierge support by recommending dining, entertainment, and transportation options.
• Adhere to all hotel policies, safety, and security procedures.
• Ability to perform job-related physical activities, including standing or sitting for extended periods, lifting and carrying items as needed, and performing movements such as bending, twisting, and reaching to effectively complete duties.
• Other duties as assigned.

Skills

Interpersonal skills

Communication

Customer service

Attention to detail

Multitasking

Problem solving

Education

High school diploma or equivalent

Hospitality coursework or related field

Tools

Microsoft Office

Property Management System (PMS)

Job description

Hilton Scottsdale Resort and Villas is seeking a friendly front desk professional to greet guests, manage check-ins/check-outs, and provide concierge-style service. You will respond to inquiries, process reservations, payments, and room assignments while maintaining guest confidentiality.

Join a team focused on exceptional guest experiences, collaborating with housekeeping and maintenance to ensure rooms are ready and guests receive timely assistance.