Guest Experience Leader - Front Desk

Guru Hospitality; Allentown (Lehigh County); On-site; USD 42,000 - 62,000; Full time

Job summary

Guru Hospitality is seeking a highly organized Front Desk Manager to oversee daily front desk operations at our hotel. You will lead the front desk team, ensure seamless guest experiences, and maintain high service standards across all touchpoints.

The ideal candidate has strong leadership, excellent communication, and the ability to resolve guest inquiries and operational challenges with professionalism and efficiency.

Qualifications

• Experience in hotel or hospitality supervisory/management roles.
• Strong leadership and team development abilities.
• Excellent communication, problem-solving, and guest-interaction skills.
• Proficiency with Opera property management system and Microsoft Office."

Responsibilities

• Oversee daily front desk operations, including check-ins/check-outs and reservations.
• Address guest inquiries, handle complaints, and resolve issues promptly.
• Lead, train and coach front desk staff to maintain high service standards.
• Coordinate with housekeeping, F&B and sales to ensure smooth operations.

Skills

Leadership

Problem-Solving

Communication

Supervisory experience

Tools

Opera PMS

Microsoft Office

Job description

Guru Hospitality is seeking a highly organized Front Desk Manager to oversee daily front desk operations at our hotel. You will lead the front desk team, ensure seamless guest experiences, and maintain high service standards across all touchpoints.

The ideal candidate has strong leadership, excellent communication, and the ability to resolve guest inquiries and operational challenges with professionalism and efficiency.