Front Desk Lead & Guest Experience

Fairfield-Inn-; El Paso (TX); On-site; USD 42,000 - 54,000; Full time

Job summary

505 Hospitality Mgmt is seeking a Front Desk Supervisor to support the Assistant General Manager and General Manager in delivering high-quality guest service. This role leads by example, working at the front desk and guiding team members while ensuring smooth shift operations.

Ideal candidates have front desk or guest services experience, strong communication skills, and the ability to multi-task in a fast-paced hotel environment. The position requires flexibility for varied shifts.

Qualifications

• High school diploma or equivalent.

Responsibilities

• Lead by example on every shift, actively working the front desk alongside associates to demonstrate proper procedures, brand standards, and service expectations.
• Monitor front desk associates during the shift to ensure guests are greeted, checked in/out, and assisted per standards.
• Provide real-time coaching and escalate performance concerns to AGM/GM as needed.
• Serve as the first point of escalation for front desk associates needing guidance.
• Ensure daily front desk checklist items are completed and end-of-shift reports are accurate.
• Communicate operational issues or guest concerns to AGM/GM promptly.

Skills

Verbal communication

Written communication

Cash handling

Problem solving

Multi-tasking

PMS proficiency

Education

High school diploma or equivalent

Tools

Property management system

PBX phone systems

Job description

505 Hospitality Mgmt is seeking a Front Desk Supervisor to support the Assistant General Manager and General Manager in delivering high-quality guest service. This role leads by example, working at the front desk and guiding team members while ensuring smooth shift operations.

Ideal candidates have front desk or guest services experience, strong communication skills, and the ability to multi-task in a fast-paced hotel environment. The position requires flexibility for varied shifts.