Front Desk Experience Leader

Guru Hospitality; Kansas City (MO); On-site; USD 48,000 - 66,000; Full time

Job summary

Guru Hospitality is hiring a Front Desk Manager to oversee daily front desk operations, ensure exceptional guest experiences, and lead a high-performing team. The role includes coordinating with housekeeping, food & beverage, and sales to optimize operations and revenue while maintaining service standards.

The candidate should demonstrate strong leadership, excellent communication, and the ability to manage inquiries and resolve issues efficiently in a fast-paced hotel environment.

Qualifications

• Experience supervising or managing in a hotel or hospitality setting.
• Strong leadership and staff development abilities.
• Excellent verbal and written communication skills.
• Proficiency in Microsoft Office and Opera property management systems.
• Physical ability to stand, bend, lift up to 50 pounds, and move around the facility.

Responsibilities

• Oversee daily front desk operations including guest check-ins/check-outs, room assignments, and reservations.
• Address inquiries, handle complaints, and resolve issues promptly to ensure seamless guest experiences.
• Maintain a welcoming and professional front desk atmosphere with high service standards.
• Communicate guest details to relevant departments for a personalized experience.
• Supervise, train, and mentor front desk staff; schedule and evaluate performance.
• Collaborate with housekeeping, F&B, and sales to ensure smooth operations.
• Monitor cash handling, deposits, and transactions; implement reservation and pricing strategies.
• Serve as Manager on Duty when required.

Skills

Leadership

Guest Services

Operations Management

Communication

Problem Solving

Team Training

Tools

Opera PMS

Job description

Guru Hospitality is hiring a Front Desk Manager to oversee daily front desk operations, ensure exceptional guest experiences, and lead a high-performing team. The role includes coordinating with housekeeping, food & beverage, and sales to optimize operations and revenue while maintaining service standards.

The candidate should demonstrate strong leadership, excellent communication, and the ability to manage inquiries and resolve issues efficiently in a fast-paced hotel environment.