Guest Experience Lead - Front Desk

Hotel; Kansas City (MO); On-site; USD 42,000 - 60,000; Full time

Benefits offered by this job

Referral Bonus Program

Life Insurance

401(k)

401(k) matching

Dental insurance

Employee discounts

Health insurance

Paid time off

Job summary

Hotel is seeking a Front Desk Supervisor to lead daily front desk operations and ensure a seamless, welcoming guest experience. You will oversee check-in/check-out, billing, and coordinating with housekeeping while upholding brand standards.

The role requires 2–3 years of front desk leadership, strong guest service and teamwork, and proficiency with hotel systems and Microsoft Office. Flexibility for nights, weekends, and holidays is expected.

Qualifications

• 2–3 years of front desk supervisory or hotel leadership experience preferred.
• Strong guest service and leadership skills.

Responsibilities

• Lead front desk operations to deliver a seamless, welcoming guest experience.
• Oversee daily front office activities and coordinate with housekeeping and other departments.
• Manage check-in/check-out, billing, and cash handling with accuracy.
• Ensure guest folios and system data are accurate; monitor guest feedback for improvement.
• Train, schedule, and coach front desk staff; support performance reviews.

Skills

Guest service

Leadership

Hotel systems

Tools

Microsoft Office

Job description

Hotel is seeking a Front Desk Supervisor to lead daily front desk operations and ensure a seamless, welcoming guest experience. You will oversee check-in/check-out, billing, and coordinating with housekeeping while upholding brand standards.

The role requires 2–3 years of front desk leadership, strong guest service and teamwork, and proficiency with hotel systems and Microsoft Office. Flexibility for nights, weekends, and holidays is expected.