Front Desk Experience Leader: Guest Service & Team Coach

Guru Hospitality; Tulsa (OK); On-site; USD 45,000 - 65,000; Full time

Job summary

Guru Hospitality is seeking a highly organized Front Desk Manager to oversee front desk operations at our Tulsa hotel. You will lead the front desk team, ensure seamless guest experiences, and uphold high service standards.

The role requires strong leadership, excellent communication, and the ability to resolve guest inquiries and manage reservations, check-ins, and room assignments with efficiency.

Qualifications

• Experience supervising front desk staff in a hotel.
• Strong leadership and coaching abilities.
• Excellent verbal and written communication with guests and teams.
• Proficiency in Microsoft Office; knowledge of Opera PMS.
• Ability to stand, lift up to 50 pounds, and work flexible hours.

Responsibilities

• Oversee daily front desk operations, including guest check-ins/check-outs, room assignments, and reservations.
• Address inquiries, handle complaints, and resolve issues promptly to ensure guest satisfaction.
• Maintain a welcoming and professional atmosphere at the front desk with high service standards.
• Communicate important guest details (VIPs, special requests) to relevant departments for personalized experiences.

Skills

Front desk management

Leadership

Customer service

Communication

Microsoft Office

Opera PMS

Tools

Opera PMS

Job description

Guru Hospitality is seeking a highly organized Front Desk Manager to oversee front desk operations at our Tulsa hotel. You will lead the front desk team, ensure seamless guest experiences, and uphold high service standards.

The role requires strong leadership, excellent communication, and the ability to resolve guest inquiries and manage reservations, check-ins, and room assignments with efficiency.