Guest Experience Front Desk Associate

Guru Hospitality; North Charleston (SC); On-site; USD 24,000 - 32,000; Full time

Job summary

Guru Hospitality is seeking a Front Desk Clerk to support Guest Service Agents in checking in and out guests, ensuring a smooth arrival experience and contributing to hotel profitability. The role emphasizes guest service excellence and accurate information delivery.

You will handle inquiries, provide directions, maintain up-to-date knowledge of hotel services and local attractions, and collaborate across departments to keep operations running smoothly.

Qualifications

• Passion for exceptional guest experiences.
• Integrity, urgency, and discipline
• Strong customer focus, adaptability, and dependability

Responsibilities

• Assist Guest Service Agents and Front Office leadership with the checking in and checking out of guests.
• Respond to guest inquiries in a timely, friendly and efficient manner
• Provide driving and/or walking directions to guests to local destinations
• Ensure knowledge of hotel services, hours, events and local attractions
• Collaborate with team members and other departments to maintain positive working relationships
• Provide or obtain accurate information
• Assist with guest check-in/out
• Respond to guest inquiries efficiently
• Provide directions and local recommendations
• Maintain hotel product knowledge
• Support team members and other departments

Skills

Guest service

Integrity

Customer focus

Job description

Guru Hospitality is seeking a Front Desk Clerk to support Guest Service Agents in checking in and out guests, ensuring a smooth arrival experience and contributing to hotel profitability. The role emphasizes guest service excellence and accurate information delivery.

You will handle inquiries, provide directions, maintain up-to-date knowledge of hotel services and local attractions, and collaborate across departments to keep operations running smoothly.