Guest Experience Leader – Front Desk Manager

Guru Hospitality; Las Vegas (NV); On-site; USD 42,000 - 64,000; Full time

Job summary

Guru Hospitality in Las Vegas is seeking a highly organized Front Desk Manager to oversee front desk operations, guest check-ins, room assignments, and reservations to ensure a seamless guest experience.

You will lead and train the front desk team, coordinate with housekeeping and F&B, manage cash handling and deposits, and implement pricing and occupancy strategies to maximize revenue while maintaining safety and service standards.

Qualifications

• Supervisory or management experience in a hotel hospitality setting.
• Strong leadership abilities to develop a high-performing front desk team.
• Excellent problem-solving and conflict-resolution skills.
• Outstanding written and verbal communication for guest interactions.
• Proficiency in Microsoft Office and Opera property management systems.
• Physical ability to stand, lift up to 50 pounds, and move around the facility.
• Flexibility to work mornings, evenings, weekends and holidays.
• Valid driver’s license required.

Responsibilities

• Oversee daily front desk operations including check-ins/check-outs, room assignments and reservations.
• Address guest inquiries, handle complaints, and resolve issues promptly.
• Maintain a welcoming, professional lobby and promote excellent service.
• Communicate guest details to housekeeping, F&B and sales for personalized experiences.
• Lead, train, and mentor front desk staff; schedule shifts and evaluate performance.
• Work with other departments to ensure smooth operations and compliance with health and safety regulations.

Skills

Leadership

Problem-solving

Communication

Tools

Microsoft Office

Opera PMS

Job description

Guru Hospitality in Las Vegas is seeking a highly organized Front Desk Manager to oversee front desk operations, guest check-ins, room assignments, and reservations to ensure a seamless guest experience.

You will lead and train the front desk team, coordinate with housekeeping and F&B, manage cash handling and deposits, and implement pricing and occupancy strategies to maximize revenue while maintaining safety and service standards.