Front Office Manager — Lead Guest Experience

Status Hospitality Group; Lampton (UT); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Competitive salary

Professional development opportunities

Supportive, collaborative environment

Job summary

Status Hospitality Group is seeking an experienced Front Office Manager to lead our front desk team and ensure a warm, efficient guest experience. The role emphasizes strong communication, organization, and the ability to manage multiple tasks while maintaining high service standards.

Responsibilities include supervising daily front office operations, training staff, coordinating with other departments, managing reservations and occupancy, and ensuring compliance with health and safety

Qualifications

• Experience in front office management in hospitality.
• Strong leadership and team management skills.
• Excellent communication and interpersonal abilities.
• Proficiency with hotel management software and MS Office.

Responsibilities

• Oversee the daily operations of the front office, ensuring a smooth and seamless experience for guests.
• Manage, train, and develop the front office staff to uphold company standards and provide exceptional customer service.
• Coordinate with other departments to ensure guest satisfaction and efficient service delivery.
• Handle guest feedback, complaints, and special requests professionally and promptly.
• Monitor and manage room inventory, reservations, and hotel occupancy.
• Prepare and manage budgets, forecasts, and reports associated with the front office.
• Implement and maintain procedures for efficient operations, including check-in, check-out, and billing processes.
• Ensure compliance with company policies, health, and safety regulations.

Skills

Front Office Management

Leadership

Communication

Organizational skills

Team Management

Hospitality software

Education

Bachelor's degree

Hospitality Management

Business Administration

Tools

Hotel management software

Microsoft Office Suite

Job description

Status Hospitality Group is seeking an experienced Front Office Manager to lead our front desk team and ensure a warm, efficient guest experience. The role emphasizes strong communication, organization, and the ability to manage multiple tasks while maintaining high service standards.

Responsibilities include supervising daily front office operations, training staff, coordinating with other departments, managing reservations and occupancy, and ensuring compliance with health and safety