Guest Experience Leader — Fast-Paced Hospitality

The Escape Game; The Colony (TX); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

401(k)

401(k) matching

Health Insurance

Employee discount

Vision insurance

Dental insurance

Flexible spending account

Life insurance

Flexible schedule

Job summary

The Escape Game in Grandscape is seeking a Team Leader who is a hospitality expert, eager to anticipate guests' needs, and deliver a five-star experience. You will lead a team, uphold service standards, and stay flexible in a fast-paced environment.

The role requires 1-2 years in guest-facing settings, flexible nights/weekends/holidays, physical duties, and alignment with Uniform Standards; you will drive operational excellence and motivate teammates.

Qualifications

• Demonstrated leadership ability with 1-2 years of guest-facing experience preferred.
• Flexible availability; nights, weekends, and holidays.
• Must be able to perform physical tasks including cleaning, painting, standing, bending, lifting 30–40 lbs.
• Ability to stand for long periods (about 75-80% of shift).
• Align with TEG Uniform Standards.

Responsibilities

• Lead a team of 4-15 and communicate effectively to coordinate service.
• Create a fun, positive atmosphere for guests and teammates.
• Ensure operational excellence on shift: open/close store, start games on time, manage breaks.
• Address maintenance issues and manage cash/inventory.
• Ensure each guest has a five-star experience and leaves happy.

Skills

Guest service

Leadership

Communication

Problem solving

Interpersonal skills

Emotional intelligence

Multi-tasking

Basic computer skills

Job description

The Escape Game in Grandscape is seeking a Team Leader who is a hospitality expert, eager to anticipate guests' needs, and deliver a five-star experience. You will lead a team, uphold service standards, and stay flexible in a fast-paced environment.

The role requires 1-2 years in guest-facing settings, flexible nights/weekends/holidays, physical duties, and alignment with Uniform Standards; you will drive operational excellence and motivate teammates.