Guest Experience Leader - Empower Retail Teams

lululemon; Connecticut; On-site; USD 37,000 - 51,000; Full time

Benefits offered by this job

Health & Dental

Paid time off

Retirement match

Employee discount

Fitness & yoga classes

Parenthood top-up

Development courses

Mentorship programs

Job summary

lululemon Athletica is seeking an Assistant Manager, Guest Experience to lead a store team and ensure exceptional guest experiences daily. You will coach, develop, and drive a culture of belonging while supporting the Store Manager in hiring and performance management.

The role emphasizes inclusive leadership, store operations, and strategic guest engagement with a focus on delivering on brand standards and safety policies.

Qualifications

• Leadership and people management experience are required.
• Proven ability to create an inclusive team environment.
• Strong guest experience focus with coaching and feedback.
• Ability to analyze performance and drive results.
• Comfort with supervising store operations and budgets.

Responsibilities

• Lead from the floor to develop team members and deliver quality guest experiences.
• Support Store Manager in hiring and building a diverse team.
• Provide feedback, coaching, and continuous development check-ins.
• Oversee performance management and documentation of concerns.
• Ensure store operations and merchandising meet company standards.
• Open and close the store per procedures and safety policies.
• Tackle guest feedback and escalate issues as needed.

Skills

Leadership

People management

Guest experience

Communication

Team building

Education

Bachelor's degree or equivalent

High school diploma

Job description

lululemon Athletica is seeking an Assistant Manager, Guest Experience to lead a store team and ensure exceptional guest experiences daily. You will coach, develop, and drive a culture of belonging while supporting the Store Manager in hiring and performance management.

The role emphasizes inclusive leadership, store operations, and strategic guest engagement with a focus on delivering on brand standards and safety policies.