Guest Experience Leader: Elevate Store Impact

lululemon; South Windsor (CT); On-site; USD 32,000 - 36,000; Full time

Benefits offered by this job

Extended health and dental benefits

Mental health plans

Paid time off

Savings and retirement plan matching

Parenthood top‑up

Development course offerings

Mentorship programs

Job summary

lululemon is seeking a Guest Experience Lead for a 3-month pop-up shop in South Windsor, CT. The role reports to store leadership and focuses on delivering a quality in-store experience through technical product education and floor leadership.

You will supervise on duty coverage, assist with hiring and training, monitor daily sales data, and foster an inclusive, high-energy team environment across shifts including mornings, evenings, weekends, and holidays.

Qualifications

• 1 year retail or customer experience required.
• Some experience in leading, mentoring, or delegating with others.
• Education: High school diploma/GED/equivalent, or above.

Responsibilities

• Bring the lululemon guest experience framework to life, leading from the floor to establish an exceptional and inclusive guest experience.
• Continuously assess the level of guest connection and technical product education, ensuring every single guest receives technical product education and assisting the guests when needed.
• Move dynamically and lead from the floor as the Supervisor on Duty to assess and fulfill the needs of the business, team, and guests.
• Conduct preparation activities to ensure in-store readiness for guests and ensure the operational excellence of the store is maintained throughout shift.
• Open and close the store in accordance with the opening and closing procedures.
• Review and interpret daily business data and metrics to track progress toward sales goals and motivate team to drive business results.
• Participate in the store’s hiring process, including recruitment, selection and hiring recommendations, onboarding, and training.
• Address team member performance and support their ongoing learning and development by providing direct feedback and in-the-moment recognition, coaching, demonstrations, and hands‑on experiences.
• Contribute to a respectful and inclusive team by establishing supportive working relationships and engaging with team members, creating a fun and productive environment.

Skills

Retail experience

Leadership

Guest service

Communication

Teamwork

Education

High school diploma/GED/equivalent

Job description

lululemon is seeking a Guest Experience Lead for a 3-month pop-up shop in South Windsor, CT. The role reports to store leadership and focuses on delivering a quality in-store experience through technical product education and floor leadership.

You will supervise on duty coverage, assist with hiring and training, monitor daily sales data, and foster an inclusive, high-energy team environment across shifts including mornings, evenings, weekends, and holidays.