Guest Experience Leader: Elevate Service & Growth

Lululemon Athletica Inc.; Portland (OR); Vor Ort; USD 32.000 - 37.000; Vollzeit

Benefits dieser Stelle

Extended health and dental benefits

Paid time off

Retirement plan matching

Generous employee discount

Fitness and yoga classes

Parenthood top-up

Extensive catalog of development课程

Zusammenfassung

lululemon in Portland, OR is seeking a Guest Experience Lead to ensure every guest enjoys a high-quality in-store experience. You will lead from the floor, provide technical product education, and help drive daily sales as part of the store leadership team.

You will participate in hiring, coach and develop team members, and maintain an inclusive, energetic store environment with adaptable schedules to meet peak demand.

Qualifikationen

• Must be legally authorized to work in the country where the store is located.
• Must have the ability to travel to assigned store with reliable transportation methods.
• 1 year of retail or customer experience; some experience in leading, mentoring, or delegating with others.
• High school diploma or equivalent is preferred as an asset.

Aufgaben

• Bring the lululemon guest experience framework to life, leading from the floor to establish an exceptional and inclusive guest experience.
• Continuously assess guest connection and provide technical product education to guests or team members when needed.
• Lead from the floor as Supervisor on Duty to meet business needs and guest expectations.
• Open and close the store according to procedures and maintain store readiness.
• Review daily metrics to track sales progress and motivate the team.
• Participate in hiring, onboarding, and training of store staff.
• Provide direct feedback and coaching to team members to support learning and growth.
• Foster an inclusive, collaborative work environment with a strong focus on guest satisfaction.

Kenntnisse

Customer service

Leadership

Mentoring

Communication

Teamwork

Ausbildung

High school diploma

Jobbeschreibung

lululemon in Portland, OR is seeking a Guest Experience Lead to ensure every guest enjoys a high-quality in-store experience. You will lead from the floor, provide technical product education, and help drive daily sales as part of the store leadership team.

You will participate in hiring, coach and develop team members, and maintain an inclusive, energetic store environment with adaptable schedules to meet peak demand.