Guest Experience Lead: Education, Service & Leadership

Lululemon Athletica Inc.; New Jersey; Vor Ort; USD 30.000 - 35.000; Vollzeit

Benefits dieser Stelle

Extended health and dental benefits

Mental health plans

Paid time off

Savings and retirement plan matching

Generous employee discount

Fitness & yoga classes

Parenthood top-up

Development course offerings

People networks, mentorship programs

Zusammenfassung

lululemon is seeking a Guest Experience Lead to ensure a quality in-store experience by delivering technical product education and leading the floor. You will be part of the store leadership team, driving performance through guest experience and achieving daily sales targets.

The role involves training and coaching team members, participating in hiring decisions, and acting as Supervisor on Duty to meet business needs.

Qualifikationen

• 1 year retail or customer experience (e.g., guest resolution, navigating difficult conversations).
• Some experience in leading, mentoring, or delegating with others.

Aufgaben

• Lead from the floor to deliver a best-in-class guest experience.
• Provide technical product education to guests and articulate product value.
• Oversee store operations as Supervisor on Duty during shifts.
• Support hiring, onboarding and coaching of team members.

Kenntnisse

Retail experience

Customer service

Leadership experience

Communication

Ausbildung

High school diploma/GED/equivalent

Jobbeschreibung

lululemon is seeking a Guest Experience Lead to ensure a quality in-store experience by delivering technical product education and leading the floor. You will be part of the store leadership team, driving performance through guest experience and achieving daily sales targets.

The role involves training and coaching team members, participating in hiring decisions, and acting as Supervisor on Duty to meet business needs.