Guest Experience Leader - Drive Service & Growth

Target; Glendale Heights (IL); On-site; USD 64,000 - 128,000; Full time

Benefits offered by this job

Benefits eligibility

Job summary

Target is seeking a Service & Engagement Executive Team Leader to lead a Guest Advocates and Service and Engagement Leaders team, delivering exceptional guest service and driving store performance. You will recruit, train and coach teams across shifts to meet business goals and guest expectations.

The role emphasizes leadership, mentoring, and operational excellence in a fast-paced retail environment at Target locations across the region.

Qualifications

• 4 year degree or equivalent experience.
• Strong interpersonal and communication skills.
• Strong business acumen.
• Manage conflict, lead and hold others accountable.
• Relate well with and interact with all levels of the organization.
• Strong cognitive skills, including problem analysis, decision making, financial and quantitative analysis.
• Learn and adapt to current technology needs.
• Manage workload and prioritize tasks independently and with a team.

Responsibilities

• Build a team of Guest Advocates and Service and Engagement Leaders who strive to exceed guest service expectations.
• Drive total store sales and contribute to store profitability.
• Anticipate staffing needs and recruit for both short and long term.
• Check training completion and provide ongoing education to drive proficiency.
• Engage in development conversations to guide career progression.
• Recognize and reward strong guest service behaviors and promote a positive culture.
• Ensure scheduling supports peak traffic times and seamless guest experiences.
• Promote the full range of Target benefits and offerings to guests.

Skills

Interpersonal skills

Communication skills

Business acumen

Conflict management

Leadership

Team collaboration

Adaptability to technology

Education

4 year degree or equivalent experience

Job description

Target is seeking a Service & Engagement Executive Team Leader to lead a Guest Advocates and Service and Engagement Leaders team, delivering exceptional guest service and driving store performance. You will recruit, train and coach teams across shifts to meet business goals and guest expectations.

The role emphasizes leadership, mentoring, and operational excellence in a fast-paced retail environment at Target locations across the region.