Guest Experience Leader – Beauty Retail & Services

Ulta Beauty, Inc.; Pensacola (FL); On-site; USD 55,000 - 80,000; Full time

Job summary

Ulta Beauty is seeking an Experience Manager to lead a team of stylists, estheticians, guest coordinators and boutique leads to deliver outstanding guest experiences and top-line sales growth across salon services and retail.

You will drive performance through people, process, and a focus on guest satisfaction, maintain attendance, and model Ulta Beauty standards while developing your team and ensuring compliance.

Qualifications

• Bachelor’s degree preferred.
• Cosmetology license or cosmetology management license as required by state law.
• 2–3+ years of fast-paced retail management experience.

Responsibilities

• Lead a team of salon and boutique staff to drive guest experience and sales.
• Develop staffing plans, forecast properly, and manage payroll within budget.
• Ensure compliance with policies, brand standards, and infection control.
• Coach and develop managers and associates to improve service and performance.

Skills

Retail management

Guest experience leadership

Communication

Team leadership

Education

Bachelor’s degree (preferred)

Cosmetology license / cosmetology management license (where required)

Tools

POS system

MS Office

Apple devices

Job description

Ulta Beauty is seeking an Experience Manager to lead a team of stylists, estheticians, guest coordinators and boutique leads to deliver outstanding guest experiences and top-line sales growth across salon services and retail.

You will drive performance through people, process, and a focus on guest satisfaction, maintain attendance, and model Ulta Beauty standards while developing your team and ensuring compliance.